Service Charge Rates

Scope of work:

It is mutually agreed that any service performed by a MAX representative shall be subject to the customer’s supervision during any services done.  If because of local practices, strikes, or other reasons that are beyond our control, the MAX employee is prevented or prohibited form performing their duties in your plant, you will be charged at the applicable rates for the idle hours of our employee.  In such cases you may either instruct the MAX employee to proceed to their home base or, if you feel the situation will be of short duration, you may accept the extra expenses of having them wait.  

Service Rates

Weekdays (Monday – Friday)
For all hours worked by our employee at your plant during normal daytime hours but not exceeding 8 hours per day, we will charge our standard rate.  Contact MAX to inquire about our rates.

Overtime
For all hours worked by our employee in excess of 8 hours per day Monday thru Friday we charge an overtime rate.

Saturday & Sunday
For all hours worked by our employee either on Saturday or Sunday we will charge a premium rate.

Holidays
MAX reserves the right to choose whether or not to work on holidays.  This work needs approval from the service manager and is subject to a premium rate.  

2009 Holiday Schedule

Travel Hours
The travel hour clock starts from the time our MAX technician leaves their home to the time of arrival at your facility or Hotel.  In addition the clock starts from the time the MAX technician leaves your facility or hotel and arrives back home.

Lodging
Our employees are expected to obtain suitable accommodations at reasonable rates in a good commercial hotel or motel appropriate to the nature of the business trip. We will charge for the room plus taxes for every night required.

Air Transportation
We will charge for all air transportation related fees, air fare, extra baggage, over weight baggage, ECT.

Ground Transportation
We will charge for all ground transportation fees incurred on the service call.  These fees include rental car, gas for rental car, road tolls, public transportation fees, and all parking fees.  When our company car or personal car is used we charge the government standard rate.

Meal per Diem
We will charge a meal allowance per day.

Service Maintenance Training

Inquire about rates

Miscellaneous Charges
We reserve the right to charge for any special tools or supplies needed for the job.

Minimum Charge
Our minimum charge is 4 hours per day EXCEPT for the last day of a two or more day visit.

Extended Assignments
On extended assignments it is our policy to permit our employees to return home a minimum of every other weekend and ALL weekends when the
Employee is not working.  If at your request, our employee remains on site over the weekend, there is a minimum charge of 8 hours per day whether or not the employee works.  Charges for labor will be at the applicable weekend or holiday rate.

Due to administrative costs, copies of expense receipts are not provided with invoices.  However, copies of airline, hotel, and rental car receipts are available, if requested, for an administrative fee of $50 per invoice.  Incidental and meal expense receipts are not available.